Terms of Sale Agreement

Manifest Content Solutions provides writing coaching, manuscript development, editorial services, creative consulting, and related professional services. Services are customized based on the product purchased, written communications, and agreed deliverables. Creative services are subjective in nature and require collaboration, flexibility, and good faith participation from both parties. No service includes publishing representation, legal advice, or guaranteed commercial outcomes unless expressly stated in writing.

Pricing is listed on the applicable product page or invoice. Payments may be made in CAD, USD, or GBP through PayPal, Interac e-Transfer, or Payoneer, unless otherwise specified. Clients are responsible for any transfer or currency conversion fees charged by their financial institution. Unless otherwise agreed in writing, invoices are payable within fourteen calendar days of issue. If payment becomes more than seven days overdue, services may be paused immediately and delivery timelines adjusted accordingly.

Where applicable, a non-refundable deposit is required before work begins. Deposits secure booking time, scheduling priority, and administrative preparation. Work will not commence until payment has cleared. If a Client chooses to terminate services after a deposit has been paid, the deposit remains non-refundable.

Because creative services involve allocated time and intellectual labour, refunds are limited. Refund requests must be submitted within twenty-one calendar days of payment and may require a review discussion prior to consideration. Refunds, if granted, are issued at the sole discretion of the Contractor and may be provided as a partial monetary refund or service credit. Completed sessions and delivered materials are non-refundable.

Sessions must be rescheduled with at least twenty-four hours’ notice. Sessions canceled or rescheduled with less than twenty-four hours’ notice may be subject to forfeiture of the session fee or a rescheduling charge. No-shows are non-refundable. The Contractor’s regular working hours are Monday through Friday, 8:00 AM to 4:00 PM Pacific Time, excluding Canadian statutory holidays unless otherwise agreed in writing.

All prices are listed in Canadian Dollars (CAD) and exchange rates may apply. Clients agree to communicate respectfully, provide necessary materials and feedback in a timely manner, attend scheduled meetings punctually, and provide clear direction and decision-making authority for their project. The Client acknowledges that project progress depends on active participation and reasonable responsiveness.

If a Client becomes unresponsive for more than fourteen consecutive days without notice, repeatedly fails to provide required materials or approvals, fails to meet agreed responsibilities, or engages in unprofessional conduct, the Contractor may pause services, adjust timelines, or terminate the agreement immediately without refund of deposits. If a project remains inactive due to Client inaction for more than thirty days, it may be deemed abandoned and require a new agreement to resume work.

Requests for work outside the agreed scope may require adjusted pricing, revised timelines, or both. Any changes must be confirmed in writing, including via email, before additional work is undertaken. Email confirmations are considered binding for invoicing and delivery purposes.

All drafts, materials, templates, frameworks, recordings, and creative work remain the property of the Contractor until full payment is received. Upon full payment, ownership of final deliverables transfers to the Client. The Contractor retains the right to use underlying methods, systems, and general knowledge developed through the course of work.

To the extent permitted under the Copyright Act of Canada, the Contractor waives moral rights in the final deliverables upon full payment, allowing the Client to edit, adapt, or modify the work without further permission.

All project materials, ideas, and communications are treated as confidential and will not be shared outside the scope of the service without written consent, except where required by law.

Sessions may be recorded for the Client’s personal use. Recordings are stored securely and are not shared publicly. Clients may decline recording before the session begins or request deletion of their recording at any time.

To the fullest extent permitted by the laws of British Columbia and Canada, the Contractor shall not be liable for indirect, incidental, special, or consequential damages arising from the services provided. Maximum liability shall not exceed the total amount paid by the Client for the specific service in dispute.

Either party may terminate services with fourteen days’ written notice. The Contractor may terminate immediately if the Client breaches these Terms or fails to meet responsibilities outlined herein. In the event of termination, the Client must pay for all completed work, and any deposits paid remain non-refundable.

Neither party shall be liable for delay or failure to perform obligations due to circumstances beyond reasonable control, including illness, internet disruption, natural disasters, or government restrictions.

The parties agree to attempt informal resolution of any dispute prior to pursuing legal remedies. If unresolved, disputes shall proceed to mediation in British Columbia before court proceedings are initiated.

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

Client information is collected and used solely for service delivery and administrative purposes. The Contractor complies with applicable Canadian privacy legislation, including PIPEDA and British Columbia’s Personal Information Protection Act.